PSETA APPROVED SKILLS PROGRAMME ACCREDITED TO DELIVER
PROJECT MANAGER (GENERAL) NQF 5 | |||
COURSE NAME | SAQA ID | NQF LEVEL | CREDITS |
Apply principles of risk management | 120303 | 5 | 8 |
Apply a range of project management tools and techniques | 120385 | 4 | 7 |
Prepare budgets for a specific sector | 120302 | 6 | 15 |
GENERAL CLERK PUBLIC SERVICE (SERVICE DELIVERY) NQF 4 | |||
COURSE NAME | SAQA ID | NQF LEVEL | CREDITS |
Apply the principles of good customer service to achieve public service objectives | 242901 | 4 | 6 |
Demonstrate knowledge of and apply the Public Sector Code of Conduct in own work roles and context | 242858 | 3 | 4 |
Define overall public sector culture and values and apply to own work context | 242903 | 4 | 6 |
Apply the Batho Pele principles to own work role and context | 242860 | 3 | 4 |
GENERAL MANAGER PUBLIC SERVICE (STRATEGY) NQF 5 | |||
COURSE NAME | SAQA ID | NQF LEVEL | CREDITS |
Promote a productivity improvement strategy | 114879 | 5 | 10 |
Apply visionary leadership to develop strategy | 120311 | 5 | 10 |
Apply South African legislation and policy affecting public administration | 120307 | 5 | 10 |
CHANGE MANAGEMENT SKILLS PROGRAMME | |||
COURSE NAME | SAQA ID | NQF LEVEL | CREDITS |
Design, implement and evaluate change management strategy for a Public Sector environment | 243110 | 6 | 10 |
Manage the implementation of organisational strategies, polices and plans in a Public Sector environment | 243114 | 6 | 8 |
Implement an effective change management programme to achieve specified objectives | 116925 | 5 | 12 |
SERVICE DELIVERY NQF 6 SKILLS PROGRAMME | |||
COURSE NAME | SAQA ID | NQF LEVEL | CREDITS |
Apply client service techniques to improve service delivery | 120310 | 6 | 6 |
Manage service delivery improvement | 120306 | 6 | 8 |
Formulate, design and implement customer service delivery systems and processes | 10080 | 6 | 8 |
Measure and analyse customer service levels | 10079 | 6 | 12 |
ANALYSIS OF DATA AND INFORMATION SKILLS PROGRAMME | |||
COURSE NAME | SAQA ID | NQF LEVEL | CREDITS |
Apply critical systems thinking and practice to public sector policy issues | 242920 | 7 | 8 |
Integrate qualitative and quantitative information, methods and evidence to support decision making in the public sector | 242912 | 7 | 8 |
Gather and manage information for decision-making | 115823 | 5 | 5 |